FAQ
Shipping & Delivery
How quickly will my Tivorine order arrive? We know your little ones are growing fast and can't wait for their new favorites! We offer three reliable shipping methods across the United States:
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Express Shipping (3-6 business days): $20.00 – Perfect for upcoming birthdays, holidays, or special celebrations.
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Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice.
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Free Shipping (7-14 business days): $0.00 – Enjoy premium kidswear with zero shipping cost on qualifying orders.
Can I track my package? Absolutely. Once your order is processed and shipped, you will receive an email with a tracking number so you can follow the package’s journey right to your door.
Sizing & Care
How do I find the right size for my child? Kids grow at their own pace! We provide a detailed Size Guide on every product page, including height and weight recommendations. If your child is between sizes, we generally recommend sizing up to ensure maximum comfort and longer wear.
How should I wash Tivorine clothes? To keep your Tivorine pieces looking brand new, we recommend machine washing on a cold, gentle cycle with like colors. For our natural cotton items, tumble dry on low or line dry to prevent shrinkage and preserve the fabric's softness.
Are your fabrics safe and non-toxic? Yes. Your child’s safety is our top priority. All our fabrics are chosen for their softness and are free from harsh chemicals or irritating dyes.
Returns & Satisfaction
What is your return policy? We want you and your little one to love our clothes! We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery.